SHIPPING
We ship via DHL, DHL Express, FedEx or Deutsche Post in conjunction with your local in‑country postal provider. Packages are usually expected to arrive within 2–3 working days within the EU and 4–5 working days worldwide. Please note that these timeframes are estimates provided by the carriers; any delays caused by customs processing or local postal services are outside of our control.
We usually ship within 2–3 working days after confirmed receipt of payment for in‑stock goods, unless otherwise stated in the product description. Processing times for releases may vary, so please refer to the exact information provided for each release. Tracking information will be sent automatically once your order has been dispatched, so please also check your spam or junk folders.
We cannot combine shipping for multiple separate orders or for orders placed by different customers. We can only ship to the address entered at checkout.
Our shipping prices:
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Germany: 4,95 €
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EU (including Norway and Switzerland): 14,95 €
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Worldwide: 38 €
RETURNS / EXCHANGES / REFUNDS
We accept returns and exchanges for eligible non‑custom products within 14 days of purchase.
Please inspect your purchased item before washing or wearing it. If a wrap has been washed, dried or ironed, it is no longer considered eligible for return, as we can no longer reliably determine whether any flaw was present at delivery or arose during the washing process. You have 14 days to send eligible items back together with their original packaging and any accompanying papers. When returning an item, please use an insured shipping method, as we are unable to issue refunds for items that are lost or damaged in transit.
Please note that our custom and made‑to‑order products are personalised items and cannot be returned, cancelled or exchanged, except in case of defects. Semi‑custom and other custom‑made items that are expressly marked as such in the product description are treated as personalised goods and are therefore not eligible for withdrawal, cancellation, return or exchange, except where we are legally obliged to accept a return (for example in the case of defects).
Shipping fees for returned items must be covered by the buyer. In the case of production flaws that occurred during the manufacturing process and are confirmed as such by us, your refund will be processed within 14 days after the item has reached us. The refund will be issued using the same method of payment that you used at purchase. If you are not sure whether your wrap has a flaw, please first refer to our section “Beauty in Irregularities” before emailing us.
Matters of personal preference, such as ring colour, do not represent a flaw. In such cases, any return shipping costs must be borne by the buyer. Please note that we are a small company and that our labels may occasionally be written by hand as a sign of personal touch.
Return address:
Linuschka
Theodor-Fontane Straße 24
95032 Hof
Germany
Please make sure to send us an email at info@linuschka.de before returning an item.